1. Digital access and completed delivery
Motion Core provides time-limited digital access and license delivery. Once an order has been successfully paid, verified, and the purchased access has been delivered, the transaction is normally treated as completed.
2. When a correction or refund may be reviewed
Motion Core may review a refund, replacement, extension, or other billing correction when there is evidence of a duplicate charge, an incorrect charge, a confirmed payment that was not delivered because of a Motion Core system failure, or another material transaction error attributable to Motion Core.
3. Situations that normally do not qualify
Requests based only on a change of mind after successful delivery, loss of access caused by violating the Terms or Acceptable Use Policy, inaccurate information entered by the purchaser, third-party compatibility changes, or use in an environment that does not permit the relevant functionality normally do not qualify for a refund unless applicable law requires otherwise.
4. How to request a review
Contact official Motion Core support and include the order ID, approximate payment time, selected plan, Roblox username used at checkout, and a concise explanation of the problem. Do not send passwords, session cookies, authentication tokens, or full financial credentials.
5. Review outcome
Requests are reviewed using payment and delivery records. Depending on the facts, Motion Core may issue a refund where available, correct the order, restore or extend access, or explain why the completed transaction does not qualify. Nothing in this policy limits rights that cannot legally be waived under applicable consumer law.